Contacting the User Support Team

Please contact the User Support Team for any questions, problems or other information regarding the usage of the IDRIS machines. This assistance is jointly provided by the members of the HPC support team and AI support team.

The User Support Team may be contacted directly:

  • By telephone at +33 (0)1 69 35 85 55 or by e-mail at
  • Monday through Thursday, 9:00 a.m. - 6:00 p.m. and on Friday, 9:00 a.m. - 5:30 p.m., without interruption.

Due to the new lockdown, IDRIS user support by telephone is suspended until further notice. However, it is still possible to contact the User Support Team by e-mail.

Note: During certain holiday periods (e.g. Christmas and summer breaks), the support team staffing hours may be reduced as follows:

  • Monday through Friday, 9:00 a.m. - 12:00 (noon) and 1:30 p.m. - 5:30 p.m.

Outside of regularly scheduled hours, the answering machine of the User Support Team phone will indicate the currently relevant staffing hours (normal or holiday).

Administrative management for IDRIS users

For any problems regarding passwords, account opening, access authorisation, or in sending us the forms for account opening or management, please send an e-mail to: